Bewertung I03193104 zu:AUBU.DE
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uk_kent1 Bewertung21.7.2020
The roofbars from Atera did not exactly fit the model as stated (too short) and AUBU's solution was to contact the maufacturer who said they do fit...but the front bar/fitting is 4 cms too short. Return cost would be more than 50% purchase price. Dispute raised with Paypal.
Antwort von AUBU.DE
Es liegt mehrere falsche Tatsachenbehauptung vor !
Der Hersteller (Atera) hat dem Kunden schriftlich (Mail 09.07.2020), anhand der Kundenbilder genau erklärt, das der Dachträger für sein Fahrzeug passt.
Die angegebenen Maße und Einstellungen passen genau für sein Fahrzeug.
Die Rücksendekosten bei einer Gewährleistung sind kostenlos.
Der Kunde hat den Kauf widerrufen. Hier hat der Kunde die Rücksendekosten zu übernehmen.
Die Rücksendekosten aus UK liegen weit unter 25% des Kaufpreises in Höhe von 131,10 €
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Nutzerreaktion
24.7.2020, 11:13
24.7.2020, 11:13
The front bar assembly is 42mm shorter than stated in the Atera's instruction manual/specification.
The company are invoking the manufacturer's guarantee when in fact my contractural dispute is with AUBU and not Atera as the goods are "not fit for purpose"
I never received an email dated 09 July as stated by AUBU
The cheapest return postage is £62.18 due to the LENGTH of the package.
In every respect, AUBU is willfully acting against standardised EU distance selling regulations. The purchaser and ONLY the purchaser can determine if the product is fit for purpose and - provided the product has not been used for its intended purpose - the seller is responsible for return postage costs.
I have rejected the product, it is not my property and it is down to the seller to reclaim their goods if they so choose AND to refund in full the purchase price.