Bewertungen von Roman

Roman
1 Bewertungvor 4 Stunden

I had a very unpleasant ordering experience, delivery took over a month. Customer support refuses to tell me when the delivery will be, just keep waiting. After I had to argue and they finally sent the package, they immediately wrote, "We will not be providing any further information on this matter." In other words, they're no longer responding and won't explain why customer support is so ineffective. And this is the boss's response; he only intervened in the conversation after the package had been sent and simply said that he didn't understand what the problem was: "Unfortunately, I cannot understand where a colleague may have made fun of your request. In our last email, we informed you that your order had already been shipped."

Antwort von

We regret to hear that yourexperience was frustrating for you and that the delivery took longer than expected. Unfortunately, we are experienceing significant delays during this period, which means that we were not always able to provide a fixed shipping date. We understand that this uncertainty can be disappointing and sincerely apologize for the inconvenience caused. We reviewed the entire correspondence carefully but still cannot fully agree with your criticism in this regard. The entire exchange was conducted in a factual manner, even though — as stated — it was not possible at all times to provide the specific level of detail requested. Yesterday, on Thursday, January 22, we informed you that your PC had been completed and was already with our shipping department. We also pointed out that an inventory was being carried out, but that the handover to DHL would still take place within the same week. As shipping confirmation would be sent as soon as the parcel was handed over to DHL, we asked you to keep an eye on your mailbox. If any of this information was unclear, maybe due to an imperfect translation - we regret this. However, with reference to your subsequent response, we ask for your understanding that we do not tolerate explicit insults towards our employees and cannot continue to engage with disrespectful or offensive messages. A respectful and appropriate tone on both sides is a prerequisite for resolving issues constructively. We are pleased that your PC was successfully delivered on January 23 and once again apologize for the waiting time involved. Kind regards CSL Computer

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Rupert
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Schnelle Lieferung

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Manuela
1 Bewertungvor 3 Stunden

Bestellung immer pünktlich

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Morris
1 Bewertungvor 3 Stunden

Es lief alles wunderbar ab. Zuerst bewertet, dann entschieden mein Handy einzuschicken. Versand kostenfrei. Dann kam die Bewertung per E-Mail und nach meiner Entscheidung es zu machen das Geld. Jederzeit wieder.

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Klopf
1 Bewertungvor 3 Stunden