Ordered back on October 2nd, asked for several updates to delivery with no response. Finally asked for cancellation of order in late November and December, no response. Finally received a notification in March that my order is shipping and I asked again for order to be cancelled as it was no longer wanted or needed. No response. Just got tracking details, still no response. Let feedback on the website contact form no response. Very frustrated and disappointed. Whatever customer service process they have in place is not working.