Bewertung I02675288 zu:kosmetik4less.de

Hello, Nice that you found the time to rate our shop. Of course we understand that you were upset about receiving the product because a product was damaged. That's why we offered a new delivery and a refund. You have chosen a refund. Of course this will also be done. Please let us know how we can help you right now. If you have any questions do not hesitate to contact us. Best regards Kosmetik4less.de

Hello, thank you for the feedback. We will of course refund you the amount as soon we receive a feedback from dhl greece. We are sorry that it took so long. If you have any questions do not hesitate to contact us. Best regards Sofia Buonincontro Kosmetik4less.de

I first asked to resend the smaller and safer products and to refund me the high shipping cost, which I paid for the products you had poorly packed and destroyed the package. You refused the solution, so I asked for a full refund, which I haven't received yet, that's why I made a PayPal claim. You have the tracking number of the package and the details that I didn't accept it because of its damage. I was buying for years for years from your shop, being totally satisfied, but with this experience, I will not buy again.

Thankfully I escalated the case to PayPal, after I contacted DHL and having an extra proof in written that I didn't receive the package and it is the seller's responsibility to investigate the case. Thankfully PayPal refunded me, because you didn't want to understand, by insisting to return you a package I REFUSED TO RECEIVE AT FIRST PLACE and you didn't contact DHL. I had to do it. Or else I would still be waiting for the refund... I will not buy again from your shop and I am already sharing my awful customer service experience I had with you to discourage more people to buy from your store. It would be easier to accept the responsibility of the bad packaging and then offer a logic solution instead of dragging it so much. I am glad I paid with PayPal, because I would still be waiting to refund me. I am an online customer for more than 10 years and it's the first time I get to deal with such behaviour.