I bought a backpack, but doorout.com delivered a different model than shown in the photos (same brand and color, but different model). I called in the same day, to complain and inform that the model mismatch. I requested the full refund, incluind shipping costs, because clearly it's not my fault if doorout sent me the wrong model, but in the end, they didn't refund me the shipping costs. Be aware and don't trust this company!