we are really sorry that you are not satisfied with the order. The Chihiros 90 and 120 cm do not come with the regular Chihiros packaging. They only come in a regular carton which is unfortunately to large to ship with. Due to that we unpack them very carefully and put them in a new carton.
Small scratches are kinda normal with Chihiros lamps. We are sorry for that. If you contact our customer service we find a solution for sure. But just giving negative ratings will not solve anything and won't make you happy again.
Wish you a good day
Your Aquasabi Team