Bewertung IA0001380044 zu:reichelt elektronik

Luis HS
1 Bewertung23.6.2015, 20:06

Very poor service, they advertise products that really later they say that are out of stock. I have request by email a lot of times when will ship order and they never reply to this question, but they repeat again and again with the list of components in order. I need order urgent, days waiting and they never ship order and do not reply when will ship it and what happen with produts I have pay and now they say are out of stock Very BAD provider, I will never order anymore to this provider.

Shopreaktion
25.6.2015, 06:57

Dear customer, thanks for your Feedback! We took a close look at your complaint: your order reached us on last weeks' Friday at noon. An important information you stated unfortunately was faulty and we got in touch with you via e-mail the same day. After receiving your input and correcting the faulty information on Monday your order was put on hold due to one article which wasn't available in the (high) amount you've ordered. After you wrote us an e-mail complaint we've splitted your order and posted it on Wednesday, notifying (and thereby answering your e-mails) you with a shipment notification. We regret that we had to put your order on hold for two days, but when ordering higher amounts of a single article it can happen that a customer like you sweeps our stock for a moment. Since Wednesday (yesterday) your order is picked, packed, shipped and on it's way to Spain. The last article's missing amount has been shipped seperately today (Thursday) in a seperate parcel. Sincerly yours, the reichelt support Team