protrip-world.de

mangelhaft
1,00/5

Nina

Bewertung
I02781231

Kunde "Nina" schreibt folgende Bewertung:

 The AU- pair family could not start the case of our dauther getting sick i Australia, meeting bad will in the phone. Afterwards no respond to mail when trying to get contact and accepting the claim. No service at all. Stay away from this company 
07.10.2019

Händler "protrip-world.de" schreibt:

 Dear customer, thank you very much for your comment which we forwarded to our assistance partner. As soon as we get their report we will get in touch with you. We are sorry that we did not live up to your expectations and we endeavor to clarify this important issue.
Mit freundlichen Grüßen // Kind regards
Sandra Karnstedt-Panienka
Beschwerdemanagement // Complaint management
DR-WALTER GmbH
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid
T +49 2247 9194 - 755
F +49 2247 9194 - 40
sandra.karnstedt-panienka@dr-walter.com
www.dr-walter.com www.reiseversicherung.com
 
09.10.2019

Kunde "Nina" schreibt:

 Thank You for taking our evaluation very serious, trying to clarify what has hapend. Our travel assurance are covering on courtesy, because they normaly don’t cover when working as au-pair, but I Think they will contact You for splitting the expences in half.  
17.10.2019