I bought a new laptop but they send me a clearly used laptop with scratches on the lid - plus refused to send a new laptop because I got the last one

Dear Mr. Hove,

thank you very much for your feedback.
We apologize for the inconvenience caused.
Please be assured that it is not our intention to upset you.

As you have already been informed in communication, after checking the serial number, you have received new goods from us.

Since we can not realize an exchange due to lack of stock, we have offered you the return including a refund of the purchase price. 

However, we have not received any feedback from you up to this point.
Therefore, we ask you to respond to the emails of our support to initiate all further steps for you.

Best regards
Your notebooksbilliger.de team


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