buinger

mangelhaft
1,50/5

fon

Bewertung
I03517262

Kunde "fon" schreibt folgende Bewertung:

 Had an item out of stock on the whole order. Was told that it would be available in one month, and that the package would only be shipped all together. After one month, received another e-mail stating that another item was missing (a different one), and that I should be receiving the whole package after one more month. After I complained, the offer I was presented was to pay extra so to cut the delivery into two... This is definitely not a client oriented business model. Quality control and client attention comes with an extra invoice. 
25.10.2021

Händler "buinger" schreibt:

 Hello, while it is often "normal" to have longer delivery times (which are also shown on the webpage) in this type of business the whole pandemic has made things worse. On the manufacturers side there are often supply shortages so that the availabilities shown on our website (provided by our suppliers) are not always 100% accurate.

If a customer outside of Germany wants to split an order then this is only possible if the customer is paying for the extra shipping costs. With our low prices it would simply make no sense to handle this otherwise especially since we have many small items with low profit margins.

Long waiting times are always frustrating, for you as a customer and for us because you are not the only one affected by this.

Rating our service with 1 star is not fair since we are always available, answering fast trying to find the best possible solution for all our customers.
 
26.10.2021

Kunde "fon" schreibt:

 I totally understand the situation. My issue is with the attitude. There was a wrong estimation of delay. It happens. There was a wrong reporting of the items that were actually missing. First it was one, one month later, it was another. We are humans.
There was no "we apologize for our reporting mistake", "we will do all our best to avoid such mistakes in the future", etc. "although we acknowledge not having met the expectation, we cannot split on our cost, as it would be too jeopardizing to our business", "is there any other way we can be of assistance", etc.
Instead, and very dry: "you want was initially forecasted, you pay extra."
So, I keep with my notation. The attention to the client was minimum, to say the least.
PS - are the estimated delivery dates on the site already updated with the latest gained knowledge?
 
26.10.2021