we are sorry that you were not satisfied with the plants.
We provide detailed information on how to deal with a complaint on the enclosed flyer in the package as well as in the PDF file sent with it.
Plants are natural products and can vary in size and shape. Nevertheless, customer satisfaction is always our top priority. We hope that you will give us a chance to show you that we are always there for you, whether it is about exchange, inquiries about products or just a complaint. We find solutions for all problems.
Unfortunately we could not help you, as you have not contacted us about your problems with the plants. If you send us an email with pictures and information, we will do our best to find a satisfactory solution for you.
Sincerely, your Aquasabi Team